As a guy who has dealt with customers all his working life, there is always something satisfying about seeing or hearing about a good customer experience.
No business is perfect and no matter how hard you try something can always go wrong. A damaged item, faulty item, delayed delivery, sending the wrong item are all possible things that can kill a customers buying experience.
But there's an old saying that goes "it's not that something has gone wrong, it's how the company handles it that counts".
In other jobs I've seen co-workers argue with customers about problems that were not the customers' fault. All that does is make the customers angry and determined never to shop there again. A few times I had to step in and tell the co-worker to shut up.
Here at True Talon we strive very hard to keep our customers happy. No arguing; if you need a refund no problem; no ridiculous re-stocking fee nonsense etc etc.
We get some very good feedback from our customers - especially on the Australian Blade Forum -
[quote] 9/11/16 - Package arrived yesterday. Best packaging I've ever had, dramatically better than other knives sellers I've purchased from. Fit and finish seem great, very sharp. Breaking in the flipper now annoying everyone. Extremely happy, will definitely be purchasing from True Talon again [/quote]