TRUE TALON IS AN AUSTRALIAN BASED COMPANY AND WEBSITE

ABN - 98 542 254 727

ALL PRICES ARE DISPLAYED IN AUSTRALIAN DOLLARS AS A DEFAULT CURRENCY 

WE DO SHIP TO A VERY LIMITED NUMBER OF OVERSEAS WESTERN COUNTRIES.  PLEASE CONTACT US TOO SEE IF YOUR COUNTRY IS ALLOWED. 

 

CONTACT US 

If you need to contact us  at TRUE TALON - 

PHONE - 0400 086 844

EMAIL - sales@truetalon.com

REGISTERED ADDRESS - 25 BEST ST LANE COVE NSW 2066

MAILING ADDRESS - PO BOX 480 LANE COVE NSW 1595

ADDRESS FOR RETURNS AND WARRANTY ISSUES - 

TRUE TALON 

ATTENTION - TONY

PO BOX 480 LANE COVE NSW 1595

PRIVACY POLICY

Last updated: January 6, 2026

True Talon operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). True Talon is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

 JANUARY 2026  UPDATE - PLEASE NOTE

In actual practice we - 

1. DO NOT share, sell or lend anyone's personal data. Not ever.

2. DO NOT collect anyone's credit card data. We only ever see the last 4 digits of your credit card, the date of the transaction and the amount of the transaction, in case we need to process a refund. 

 

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out above to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at tony@tsstrading.com or contact us at PO Box 480, Lane Cove, NSW, 2066, AU For the purpose of applicable data protection laws, we are the data controller of your personal information.

SECURING CARDHOLDER DATA

• PCI DSS Level 1 Compliance: Shopify is certified as a Level 1 PCI DSS provider, the highest security standard for businesses handling credit card information. This compliance extends to all Shopify stores by default, covering the payment infrastructure, shopping cart, and hosting.
• SSL/TLS Encryption: Every store is provided with a 256-bit SSL certificate. This ensures that data transmitted between a customer’s browser and Shopify's servers is encrypted and protected from interception.
• Data Tokenization: When processing payments, sensitive card details are replaced with temporary numeric tokens. This means the actual card numbers never touch the merchant's server, significantly reducing the risk of a data breach. 

 

• Secure Payment Gateways: Shopify Payments and other integrated gateways (like Stripe or PayPal) use encrypted connections to transmit data securely between the customer and the bank.
• 3D Secure Authentication: Automatically enabled for Shopify Payments, this adds a verification layer by requiring customers to authenticate their identity with their card issuer.
• Fraud Analysis Tools: Machine learning algorithms analyze transactions in real-time for risk factors like IP anomalies or mismatched billing addresses, flagging high-risk orders for review. 

• Annual Security Audits: Shopify undergoes annual on-site assessments and quarterly network scans to validate its compliance.
• Bug Bounty Program: Shopify pays security researchers to find and report vulnerabilities proactively, fixing potential issues before they can be exploited.
• DDoS Protection: Built-in defenses protect stores against Distributed Denial of Service attacks, ensuring uptime even during malicious attempts to overwhelm servers. 

 

• Enabling Two-Factor Authentication (2FA) for admin accounts.
• Managing Staff Permissions to restrict access to sensitive data.
• Auditing and updating Third-Party Apps and custom themes.

 NEW PAYPAL REGULATIONS

October 31 2022

From October 31 2022 PayPal will no longer allow Family and Friends Payments to business accounts from personal accounts - to cut down on Tax Fraud.

NEW PAYPAL REGULATIONS  - May 6, 2019

- Unfortunately PayPal no longer are returning fees on refunds. This means that we are forced to deduct the fees if we have to issue a PayPal refund. If the refund reason is from our end (cannot replace or repair an item or it is not in stock) then this will not apply.

TRANSACTION FEES.

PayPal charge us these fees on local payments -

2.9% transaction fee

30 cents per transaction.

INTERNATIONAL TRANSACTION FEES.

PayPal charge us a 1% extra fee on international payments -

2.9% transaction fee

1% currency conversion fee

30 cents per transaction.

 

 

 PLEASE NOTE - While all care and diligence is taken with all information provided including pricing, photos, descriptions and stock availability on this website, we are not responsible for any errors and / or omissions which may occur.

Please see our T&C section 3 for a more complete statement.

https://www.truetalon.com/pages/t-c

Cancellations

If you place an order and need to cancel it - please call us immediately on

0400 086 844 or email us at sales@truetalon.com

Payments

Due to the large amount of credit card fraud recently we will now be calling all overseas customers who use a direct Visa or Mastercard to verify your identity. It will help if you email a copy of the front of the card as a verification so we know you actually have the card. (just the front - not the back)

We apologize for this inconvenience but we really have no choice.

At this time we are accepting these types of payments -

1. PayPal - you can use a PayPal account make a payment.

2. Visa or Mastercard.

2. Manual Payment methods -

a.You can do an Electronic Funds Transfer to our Bank Account

b. We can send you a PayPal invoice and you can use a Visa or MasterCard or a PayPal account to pay the invoice.

c. You can call us locally on 0400-086-844

overseas customers - 61-400-086-844

and pay by credit card over the phone.

 

Returns And Cancellations

We have a 30 Day return policy for faulty items. We no longer accept ''change of mind'' returns as some customers were abusing it severely.

The provisions are -

1. you must notify us first and get our authorization.

2. the goods must be returned with all their parts and packaging and the goods must be in an unused condition.

3. If an item is returned with parts and or packaging missing we reserve the right to deduct from the refund, the cost to replace those parts and packaging or 10% of the sale price - whichever is greater. So please keep all your packaging and accessories !!

FAULTY ITEMS

If you have a knife you think is faulty - all the manufacturers want to see photos or videos of the fault. The final determination is up to the manufacturer. If it's an obvious fault then we will rectify it.

Any fault that cannot be seen with the naked eye - such as small scratches or dimples in carbon fiber - is not considered a fault. If you have to magnify it to see it - then it's not a fault.

Please be aware that knives on washers will have a stiff action from the box and can take time to break in. This is not a fault.

When you return a knife please put in a written description of the fault so we know exactly what to look for.

If you've modified a product in any way we cannot accept it back for a return. There are some exceptions depending on the manufacturer. 

We do not charge restocking fees. This is the biggest load of nonsense  perpetrated by companies the world over. NO RESTOCKING FEES.

Returns can be a difficult issue and we try to accommodate everyone as much as we can but please understand we are a very small business and there will be some instances where we just cannot accept a return no matter how hard we try.

Also returns can take us longer to process than orders. We have to examine the packaging and the knives for missing parts / accessories and often disassemble the knife to try and correct or repair the problem. If we have other repairs in front of your knife they are done in the order we receive them. We are not miracle workers unfortunately. So please be patient.

Our company motto is this old saying -

“It can take years to get a customer – but only a second to lose them”.

- but even that can only get us so far........

 

Shipping

All orders within Australia ship free. We use Australia Post's Parcel Post service.

Orders up to $149 ship Parcel Post with a signature on delivery. Australia Post now automatically includes $100 coverage for items lost or damaged in their possession.

All orders over $150 ship Express Post - with a tracking number, signature on delivery and Extra Cover from Australia Post.

You can expect your order to be shipped within about one business day. Orders placed on weekends or Public Holidays will ship the next business day.

 Shipping For Overseas Customers

We can ship to most places except for -

Africa

The Middle East

Central and South America

Sorry but countries in those areas are too much of a problem to deal with.

For Europe, Asia, North America it's generally not a problem and we have successfully shipped knives to these areas. Normally a shipment will take about a week to ten days to reach you.

However, all overseas orders are shipped at the customer's risk. If Customs confiscates your shipment we accept no responsibility for it. We can insure an item for its full value but there is no way we can deal with Customs in your country. You accept full liability for Duties, Taxes, import charges etc and liability if your item is confiscated by Customs.

The only insurance recourse available is if a package is lost or the item is damaged.

SO PLEASE BE AWARE OF THIS BEFORE YOU PLACE AN ORDER. KNOW YOUR LOCAL LAWS.

PRE-ORDERS AND SPECIAL ORDER ITEMS

 You can place an order with us for pre-orders, special items or out of stock items. However, we expect you to pay upfront where -

1. the items total between $500 and $1000 -  in which case we require a minimum 50% deposit.

2. the items are $1001 or more in which case we require the entire amount paid.

3. Special Order Items are non-refundable.

For special order items please contact us at sales@truetalon.com and we will do our best to get it as fast as possible for you.

LAY-BYS

PLEASE DO NOT CONFUSE A LAY BUY WITH A SPECIAL ORDER. SPECIAL ORDERS MUST BE COMPLETELY PAID  FOR IN ADVANCE. 

PLEASE NOTE WE HAVE REDUCED OUR LAY BY TIME AS TOO MANY PEOPLE WERE ABUSING IT. 

We can offer you a lay-by system for items over $150.

We require a 20% or $100 deposit (whichever is greater) and the item must be paid off within 8 weeks from the date of purchase.

For example - you purchase a $500 knife on lay-by on the 1st of October with $250 (50%) deposit. By November 30 you would be required to make the final balance payment.

If you wish to cancel the lay-by, we reserve the right to keep the amount paid or the deposit paid as a cancellation fee - whichever is greater - since we will be required to discount the item to sell it.

If any payments are missed or we cannot contact you,  we will consider the Lay-Buy to be abandoned as per our local Australian Consumer Laws.

 https://www.fairtrading.nsw.gov.au/buying-products-and-services/ways-to-pay/lay-bys

WARRANTIES

All items sold by True Talon are covered by us locally - we do not expect any customer to return an item to any local supplier or worse - overseas. We stand behind every product we sell.

We want happy customers - angry disappointed customers helps neither the customer nor us the retailer. 

We will endeavor to do either one of these in the event of a faulty product -

1. Repair it

2. Replace it.

3. Refund your money - yes all your money - if we cannot effectively perform points 1 or 2.

Unless otherwise stated all items sold by True Talon have a 12 month warranty against defects in materials or workmanship. Expressly excluded from this is normal wear and tear and abuse of products.

However, all the manufacturers we sell for have been very accommodating when it comes to faulty products. Unless the parts are unavailable- in which case we either have to ship the item to the manufacturer for repair or issue a refund. 

Items With Longer Warranties -

Kizer Knives - Limited Lifetime Warranty.

Just a note on Kizer's Warranty and taking a knife apart. Kizer cover themselves by saying if a knife is disassembled it will void the warranty.

We have seen some YouTube videos stating some absolute nonsense about this term in Kizer's warranty.

In real life this is actually what happens -

If you take a Kizer knife apart, it only affects the warranty if you do something stupid like strip the screws or break something. And then it's only on those parts that you break. And they only charge you and us the postage for the parts that you screwed up.

So it's actually no different than almost any other manufacturer.......

From our time with Kizer they replaced all parts free of charge. 

Reate Knives - Limited Lifetime Warranty

Liong Mah Designs - Limited Lifetime Warranty

WE Knife - Limited Lifetime Warranty

Tuya Knife - Limited Lifetime Warranty

Maxace knives - Limited Lifetime Warranty

Remette Knives - Limited Lifetime Warranty

TACTILE  Knife Co - Limited Lifetime Warranty

All Titanium Products - Limited Lifetime Warranty

XTAR battery Chargers - 2 Years Limited Warranty

EFEST Chargers - 3 months immediate replacement and 3 Years Limited Warranty.

Acebeam Flashlights - 1-5 Years Limited Warranty.

 

CONTACT US

If you have any problems or questions then please contact us at sales@truetalon.com and we will do our best to help you out.

 

ERRORS AND OR OMISSIONS

While all care is taken in writing our Terms and Conditions these will often change without notice. We are not responsible for any errors or omissions that occur in writing them.