PLEASE NOTE - We are Kizer Cutlery's only Authorized Australian Warranty Center.

Returns

We have a 30 Day return policy. If you don't like something for whatever reason you can return it - no questions asked.

The only provision is you must notify us first and the goods must be returned with all their parts and packaging.

We do not charge restocking fees. This is the biggest load of bullshit perpetrated by companies the world over. NO RESTOCKING FEES.

Our company motto is this old saying -

“It can take years to get a customer – but only a second to lose them”

 

Shipping

All orders within Australia ship free. We use Australia Post's Parcel Post service.

Any orders over $100 ship Express Post - insured.

Any orders over $200 ship Express Post - insured and signature required.

You can expect your order to be shipped within one business day. Orders placed on weekends or Public Holidays will ship the next business day.

 You can place an order with us for special items or out of stock items. However we don't expect you to pay any money upfront unless the items total $1000 or more in which case we would require a 10% deposit.

For special order items please contact us at sales@truetalon.com and we will do our best to get it as fast as possible for you.

Warranties

All items sold by True Talon are covered by us locally - we do not expect any customer to return an item to any local supplier or worse - overseas. We stand behind every product we sell.

We want happy customers - angry disappointed customers shows extremely poor customer service.

We will endeavor to do either one of these in the event of a faulty product -

1. Repair it

2. Replace it.

3. Refund your money - yes all your money - if we cannot effectively perform points 1 or 2.

Unless otherwise stated all items sold by True Talon have a 12 month warranty against defects in materials or workmanship. Expressly excluded from this is normal wear and tear and abuse of products.

Items With Longer Warranties -

Kizer Knives - Limited Lifetime Warranty. (we are Kizer's only official repair center for Australia)

Just a note on Kizer's Warranty and taking a knife apart. Kizer cover themselves by saying if a knife is disassembled it will void the warranty.

We have seen some YouTube videos stating some absolute bullshit about this term in Kizer's warranty.

In real life this is actually what happens -

If you take a Kizer knife apart, it only affects the warranty if you do something stupid like strip the screws or break something. And then it's only on those parts that you break. And they only charge you and us the postage for the parts that you screwed up.

So it's actually no different than almost any other manufacturer.......

Reate Knives - Limited Lifetime Warranty

All Titanium Products - Limited Lifetime Warranty

XTAR battery Chargers - 2 Years Limited Warranty

EFEST Chargers - 3 months immediate replacement and 3 Years Limited Warranty.

True Talon flashlights - 5 Years Limited Warranty

Nitecore Flashlights - 5 Years Limited Warranty.

 

Normal Returns

We have a 30 Day return policy. If you don't like something for whatever reason you can return it - no questions asked.

The only provision is you must notify us first and the goods must be returned with all their parts and packaging in as new condition.

We do not charge restocking fees. This is the biggest load of bullshit perpetrated by companies the world over. NO RESTOCKING FEES.

Our company motto is this old saying -

“It can take years to get a customer – but only a second to lose them”